Terms and Conditions

By accessing or using our website, you (the user) agree to these Terms & Conditions. “Condessa”, “we”, “us”, and “our” refers to Condessa, the owner and operator of this website, including its directors, employees, agents, partners, and contractors. “You”, “your”, “customer”, “user”, and "client" refers to you, the individual accessing the website, using our services, or purchasing products from Condessa. We reserve the right to revise these terms at any time, and continued usage of our services indicate your acceptance of any changes.

  1. Online Store & Orders

Products are subject to availability and may be limited in quantity. We reserve the right to discontinue or limit the sale of products at any time without notice. All prices are in AUD, inclusive of GST where applicable, and may be updated without prior notice. Orders are accepted when payment is successfully processed. We may refuse or cancel orders for any reason, including suspected fraud, violation of these terms, or inability to fulfil. You will receive an email confirming your order, but this does not constitute acceptance until the payment is processed.

  1. Payment & Security

Payments are processed securely via our e-commerce provider, Shopify. You agree to provide complete, accurate, and up-to-date billing information. All credit card data is encrypted and stored according to PCI DSS standards. Condessa reserves the right to limit quantities per order or customer where applicable.

  1. Product Information

Condessa endeavours to accurately describe our products, materials, dimensions, and colours. Slight variations may occur due to artisan craftsmanship or monitor display settings. All jewellery is hypoallergenic, nickel-free, and designed for durability and everyday wear. You acknowledge that products may have minor variations in appearance due to their handmade nature.

  1. Returns, Refunds, and Exchanges

Please see our returns, refunds, and exchanges policy here.

  1. Intellectual Property

All website content, including designs, logos, images, and text, is owned by Condessa or its licensors. You may not copy, reproduce, republish, sell, or redistribute content without prior written consent from us. Any feedback, ideas, or submissions you provide may be used by us without restriction, royalty, or obligation.

  1. User Obligations

By using our website and engaging with our products and services, you agree not to:

  • Infringe intellectual property rights

  • Post offensive, misleading, or unlawful content

  • Transmit viruses, malware, or harmful code

  • Use our products or Website for commercial resale without permission

We may remove content or suspend accounts for violations.

  1. Third-Party Links

Links to third-party websites are for either convenience or reference only. We are not responsible for third-party content, policies, or practices. Usage of third-party websites is entirely at your own risk.

  1. Limitation of Liability

Products and services are provided “as is” and “as available”. We are not liable for direct, indirect, incidental, or consequential damages. Liability is limited to the maximum extent permitted by Australian law.

  1. Indemnity

You agree to indemnify, defend, and hold harmless Amaryllis Jane, its officers, directors, employees, agents, contractors, and affiliates from claims arising from:

  • Your breach of these Terms

  • Misuse of the website or products

  • Violation of laws or rights of third parties

  1. Privacy & Personal Information

At Condessa, we collect personal information through your interactions with us and our website. This includes information collected through cookies and similar technologies. We may use this information, and share it with trusted third parties such as advertising and analytics partners, to help improve our services, measure website performance, and show you content and advertising that may be relevant to your interests. These practices are described in more detail in our Privacy Policy.

Under Australian privacy law, personal information must be handled in a transparent and lawful manner. You have the right to access, correct, or request deletion of your personal information, and to make choices about how your information is used, including for marketing and advertising purposes. You can manage or disable cookies through your browser settings at any time. Please note that restricting cookies may impact the functionality and performance of our website.

If you have questions about how we collect, use, or share personal information, or if you would like to make a privacy-related request, please contact us via email.

  1. Governing Law & Dispute Resolution

These Terms are governed by Australian law. Any dispute will be resolved in Australian courts, and we encourage you to contact us first at hello@condessa.com.au.

  1. Modification to Terms

We may update these Terms at any time. Continued use of the Website or Services constitutes acceptance of any changes. Check this page periodically for updates.

  1. Contact

Questions regarding these Terms or your orders can be sent to: hello@condessa.com.au